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1. General

 

1. By enrolling or re-enrolling in lessons with JukeBox Music Ltd (“JukeBox”), you acknowledge your acceptance of the terms outlined in this document. These Terms and Conditions are available on our website and linked in invoices for your reference.

2. Students or, if under 18 years old, their parent/legal guardian/caregiver ("Guardian"), are responsible for promptly informing JukeBox of any updates to contact information or address.

3. A completed registration form is required for enrollment. The form can be found on our website or requested by contacting us directly.

4. JukeBox retains the right to dismiss a student due to frequent absences, behavioral concerns, or non-compliance with our Code of Conduct. Instances of threatening or violent behavior by students or their Guardians may lead to dismissal, and refunds will not be provided.

5. Teacher assignments may be subject to replacement or substitution.

 

 

2. Payment and Billing Policies

 

1. Payment for the term is due in full before the start of the term, except for students taking their first trial lesson.

2. By enrolling in lessons, you are committing to the full term.

3. A "Term" refers to a specific academic period aligned with the school year. A full calendar can be found on our website, but generally JukeBox operates the following terms:

 

• Term 1: September - Christmas

• Term 2: January – Easter

• Term 3: Easter – June

 

1. Payment can be made online or via bank transfer. Bank details will be provided on the invoice. If you wish to pay by cash or cheque, please notify us in advance.

2. Refunds for missed lessons are not given. Please refer to Section 9 for our make-up lesson policy.

3. If payment is not received within 14 days after invoice date, JukeBox reserves the right to withhold lessons until payment is made. Missed lessons will not be rescheduled or refunded. After 30 days, the time slot may be offered to a student on our waiting list.

4. Monthly payment plans are available upon request and must be arranged prior to the commencement of lessons.

5. In the event that a student’s family is experiencing temporary financial hardship, JukeBox reserves the right to amend invoices, including amounts and due dates. This must be communicated prior to the start of the term.

 

 

3. Trial Lessons

 

1. A commitment-free trial lesson can be scheduled for prospective students. This allows both the student and teacher to assess whether the lessons are a good fit. If both parties agree to continue, the trial lesson will be included on the first invoice for the remainder of the term.

2. If either the student or teacher decides that it is not a good fit after the trial, the lesson will be complimentary and no payment will be required.

 

 

4. Marketing Permissions

 

1. By registering, you grant JukeBox permission to use images and/or videos of the student for marketing purposes, including newsletters and social media. If you do not wish for images or videos to be used, please notify us in writing.

 

 

5. Lessons at Home

 

1. For students under 18, a Guardian must be present in the house during the lesson.

2. Teachers must be provided with a suitable teaching space within the house that adheres to our safeguarding policy, which can be found on our website – www.jukebox.ky/safeguarding-policy.

3. Although teachers aim to arrive at the scheduled lesson time, please allow for a 10-minute window on either side to accommodate for delays or traffic.

 

 

6. Lessons at School

 

1. Students leaving class during school hours are responsible for catching up any missed work with their classroom teacher.

2. After-school lessons require Guardians to collect their child immediately after the lesson or arrange post-lesson care.

3. JukeBox and its teachers are not accountable for students once their lessons conclude and they have left the teaching room.

 

 

7. Health & Safety Policy

 

1. JukeBox staff are committed to maintaining a safe learning environment for all students. If a student has a medical condition or allergy, it is the Guardian's responsibility to inform JukeBox in writing before lessons begin. This includes details of any required medication.

2. In the event of a medical emergency during a lesson, JukeBox staff may administer basic first aid and will contact emergency services if necessary. Any associated costs will be the responsibility of the Guardian.

 

 

8. Public Holidays

 

1. Lessons are not scheduled on public holidays unless otherwise arranged by the teacher. Holiday dates are included on our calendar which can be found on our website.

 

 

9. Missed Lessons

 

1. No refunds or credits are given for lessons canceled by the student.

2. One make-up lesson per term may be granted during the designated make-up week at the end of each term. To be eligible for a make-up lesson, the lesson must have been canceled with 24 hours' notice.

3. Additional lessons may be granted at the teacher's discretion.

4. Lessons canceled by the teacher will be rescheduled or compensated with a credit for the following term.

 

 

10. Group Classes

 

1. No make-up lessons are provided, but students may switch to another class if they need to cancel should there be another class available with space, or gift the lesson to a friend provided the class pre-requisite criteria are met and space is available.

 

 

11. Online Lesson Policy

 

1. Students must have access to a stable internet connection, a suitable device (computer or tablet with a camera and microphone), and any necessary software as advised by the teacher.

2. Students should be in a quiet, distraction-free environment during online lessons. Guardians must ensure students under 18 are appropriately supervised.

3. The same Code of Conduct applies to online lessons as it does to in-person lessons. Disruptive behavior may result in dismissal from the session.

 

 

12. Lessons During Exceptional Circumstances

 

1. JukeBox reserves the right to cancel lessons due to extenuating circumstances, including but not limited to adverse weather conditions, hurricanes, earthquakes, epidemics/pandemics, and extreme weather. If possible, lessons may be offered online. Otherwise, lessons will be canceled, and no rescheduling or refunds will be available. This policy is in place to ensure the safety of our staff and students in exceptional situations.

 

 

13. Dispute Resolution

 

1. In the event of a dispute between JukeBox and a student or Guardian, both parties agree to attempt resolution through direct communication.

2. If a resolution cannot be reached, disputes will be addressed through mediation. If mediation fails, disputes will be subject to the laws of the Cayman Islands and resolved in the appropriate courts.

 

 

14. Liability Waiver

 

1. JukeBox is not liable for:

   • Loss, theft, or damage to personal property brought to lessons.

   • Injuries or accidents occurring during lessons.

2. Guardians are responsible for ensuring that the teaching environment, if having lessons at home, is safe and suitable for lessons.

3. Students participate in lessons at their own risk, and Guardians agree to indemnify JukeBox and its staff against any claims arising from participation in lessons.

 

 

15. Code of Conduct

 

1. All students and Guardians are expected to adhere to the JukeBox Code of Conduct, which sets out expectations for behavior, respect, and courtesy during lessons.

2. Breaches of the Code of Conduct, including but not limited to disruptive behavior, disrespect towards teachers, or violations of safeguarding policies, may result in suspension or dismissal from lessons without a refund.

3. The Code of Conduct document can be accessed on our website or provided upon request.

 

 

16. Definitions

 

1. "Student": Refers to the individual receiving music lessons from JukeBox, regardless of age.

2. "Guardian": Refers to the parent, legal guardian, or caregiver of a student under 18 years old., including a nanny, helper, grandparent, or any individual tasked by the legal guardian with supervising the student. It does not include the teacher.

3. "Teacher": Refers to the qualified music instructor employed or contracted by JukeBox to provide lessons.

4. "JukeBox": Refers to JukeBox Music Ltd and its authorized representatives, staff, and teachers.

 

17. Contact Information

 

For questions or concerns, please contact us at:

Email: info@jukebox.ky
Website: jukebox.ky